Digital Voice Logger Recorders for Healthcare Sectors

You are here: Home | Healthcare

Healthcare

Since 2001, the Health Care industry has added over 1.7 million jobs to the U.S. economy. Current growth rates into 2030 are estimated to be 15% per year. In recognizing the expanding healthcare requirements, the Federal Government announced that a key to improving the quality of patient care is through IT technologies. Technologies that include digital voice logging and quality monitoring systems.

There are many compelling reasons for Health Care facilities to record. Liability, verification, customer relationship improvements, competitive advantages and training are just a few of them. Hospitals, specialty clinics, EMS, Emergency Rooms and Urgent Care facilities, patient transport services and pharmacies are just a few organizations the DI Reliant digital voice recorder fits into well. Each of these facilities will have multiple departments with recording requirements.

Call recording insures that any verbal transactions occurring over the telephone will be available for review should a dispute arise. Additionally, recording, monitoring, analyzing and evaluating inbound/outbound phone calls allows a closer hands-on supervision of interactions. Keep a finger on the pulse of your health care facililty with digital voice logging.

Recording and evaluating these calls is the insurance that provides you with the peace of mind you need for determining what was stated during those conversations should you need them.

  • Record the phone calls
  • Monitor the call records
  • Evaluate the way your employees handle the transactions
  • Analyze the call data in a graphical format
Additional features that can be added to enhance the DI RELIANT® PSAP Recording solution:
  • VoIP - True VoIP integration with input via SPAN Port/VLAN
    • Integrates into the Reliant chassis without the need for additional pieces of hardware
    • Combine VoIP, Analog and Digital into one rack mount unit
  • ANI/ALI
  • Radio ID
  • Centralized Storage - Data from multiple loggers can be stored in a central area
  • LAN Based DVD Playback - Play archived DVD-RAM discs right at your desk
  • Contact Closure - Trigger the segmentation of one call to another
  • Alarm Broadcast - On a defined alarm condition:
    • Send email notification
    • Call or page a telephone number
    • Trigger external lights, buzzers etc.

A customized installation plan designed for your specific requirements is available. Please Contact Us for further information.

Digital Voice Logger Recorders for Healthcare Sectors

  • DI Reliant
    Core component of DI state of the art digital voice recording solution.
  • DI VoiceVault
    Voice logger designed for the PSAP dispatch environment
  • Enhanced Courier
    Software application that provides remote access, playback and processing of call data.
  • Courier
    Allows the retrieval, processing and playback of call data
  • DI InSight
    Quality assurance software used to evaluate, measure and track staff performance.
  • DI Record on Demand
    Provides direct control over the starting and stopping of individual channel recording and tracking of agents.
  • DI SDK
    Application programming interface for establishing a connection with a DI digital voice logger system.
  • CallSafe
    Fault tolerant and secure external data storage device
  • NetFLARE
    Alarm notification software
PSAPLogging is a division of
Executive Communication Systems
1445 Donlon Street, Suite 1
Ventura, CA 93003-5639, USA