Digital Voice Logger Recorders for Contact Centers

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Contact Center

Maintaining positive customer relations is a critical part of all businesses.

Recording, monitoring, analyzing and evaluating customer service inbound/outbound phone calls allows a closer hands-on supervision of interactions that ultimately affect every company’s bottom line. Keep a finger on the pulse of your business with digital voice logging and agent evaluation software.

Predictive dialers were once considered unnecessary and now a company can’t seriously compete without one. Call recording is the insurance that provides you with the peace of mind that the records you need in order to determine what specifically was stated during those conversations will be available should you need them in box.

  • Record your agents inbound/outbound phone calls
  • Monitor the call records
  • Evaluate the way your employees handle the calls
  • Analyze the call data in a graphical format
  • Train your agents to reduce employee turnover and increase efficiency

Our voice logging and agent evaluation solution will assist your contact center to run at peak efficiency.

Additional features that can be added to enhance the DI RELIANT® PSAP Recording solution:
  • VoIP - True VoIP integration with input via SPAN Port/VLAN
    • Integrates into the Reliant chassis without the need for additional pieces of hardware
    • Combine VoIP, Analog and Digital into one rack mount unit
  • Radio ID
  • Centralized Storage - Data from multiple loggers can be stored in a central area
  • LAN Based DVD Playback - Play archived DVD-RAM discs right at your desk
  • Contact Closure - Trigger the segmentation of one call to another
  • Alarm Broadcast - On a defined alarm condition:
    • Send email notification
    • Call or page a telephone number
    • Trigger external lights, buzzers etc.

Digital Voice Logger Recorders for Contact Centers

  • DI Reliant
    Core component of DI state of the art digital voice recording solution.
  • DI VoiceVault
    Voice logger designed for the PSAP dispatch environment
  • Enhanced Courier
    Software application that provides remote access, playback and processing of call data.
  • Courier
    Allows the retrieval, processing and playback of call data
  • DI InSight
    Quality assurance software used to evaluate, measure and track staff performance.
  • DI Record on Demand
    Provides direct control over the starting and stopping of individual channel recording and tracking of agents.
  • DI SDK
    Application programming interface for establishing a connection with a DI digital voice logger system.
  • CallSafe
    Fault tolerant and secure external data storage device
  • NetFLARE
    Alarm notification software
PSAPLogging is a division of
Executive Communication Systems
1445 Donlon Street, Suite 1
Ventura, CA 93003-5639, USA